FAQ
What is ArenaPlus?
How do I create an ArenaPlus account?
What is the age requirement to play?
Is ArenaPlus available on mobile?
What information do I need to register?
Can foreigners residing in or visiting the Philippines register?
Is Arenaplus legal in the Philippines?
How do I log in to my account?
I forgot my password. How do I reset it?
What is KYC and why is it required?
How do I access KYC Settings?
How do I verify my account (KYC)?
Which ID documents are accepted for KYC?
Why is my ID being rejected?
Can I have multiple accounts?
How can I update my account information?
What deposit methods are available?
How do I deposit using GCash?
How do I deposit using Maya?
What is the minimum and maximum deposit amount?
How long does a deposit take to reflect?
My deposit is still in 'Waiting' status. What should I do?
Are there any fees for deposits?
What is the minimum withdrawal amount?
What withdrawal methods are supported?
How long does a withdrawal take to process?
What is a Wallet Password?
Can I withdraw to a bank account under a different name?
How many withdrawal methods can I add?
Can I cancel a withdrawal request?
What verification is required for withdrawals?
How do I place a sports bet?
What types of odds does ArenaPlus offer?
How is my payout calculated?
What are the different bet types?
What is Cash Out?
What are the different bet statuses?
Why was my bet voided?
Why is my bet still showing as 'Open' after the match ended?
Can I cancel a bet after placing it?
Where can I find current promotions?
What is a bonus?
Where can I find my bonuses?
What do terms like "claim", "redeem", and "activate" mean?
What is wagering?
Can I complete wagering with real money?
What should I do if I have enough bonus money but still cannot place a bet?
Can I use my bonus for any casino game or sports bet?
Can I withdraw my bonus balance?
What is cashback?
What is a free bet?
Why can't I use my bonus on certain games, sports, markets, or bet types?
Why did my bonus expire?
What happens if I withdraw before completing the wagering requirements?
Can I have more than one active bonus at the same time?
How can I check the status of my bonus?
Why was my bonus removed?
Who should I contact if I have a problem with my bonus?
What is Responsible Gaming on ArenaPlus?
What are Betting Limits?
What is the Daily Loss Limit?
Where can I get help for a gambling problem?
What is AML compliance and why does it apply to me?
Will my identity and transactions be checked?
What happens if suspicious activity is detected on my account?
What should I do if I suspect unauthorized access to my account?
How is my personal data protected?
Can AML rules change?
Why is my game balance locked or not syncing?
What should I do if a game is not loading?
How do I report a technical issue?
How can I avoid my bet being rejected on a live event?
What are the minimum system requirements to play?
Why is my withdrawal not showing up?
The app is crashing or freezing. What should I do?
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